Way 1: Fix "Photos app not working" with Windows Troubleshooter
In any case, now here are four methods you can try to fix the " Windows 10 Photos app not working" problem. Similar problems occur, for instance, Photos app won't open, Photos app crashes whenever you try to use it, Photos app doesn't show photos, and so on. Some people report that the Photos app stopped working after the Windows 10 update. Sometimes, but not always, Windows 10 updates can cause some glitches. Photos App Not Working after Windows 10 Update, How to Fix
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